This policy explains what information SuburbScanner collects, how it is used, and your rights in relation to your personal information.
Last updated: 26 May 2026
Florentino Ventures Pty Ltd (ABN 24 698 300 917), trading as SuburbScanner. For any privacy-related enquiries, contact us at hello@suburbscanner.com.au
This Privacy Policy applies to SuburbScanner, operated by Florentino Ventures Pty Ltd (ABN 24 698 300 917), trading as SuburbScanner ("we", "us", "our"), an Australian business. We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable. Contact us at any time: hello@suburbscanner.com.au
We may collect the following types of information: · Email address (when you sign up for early access, product updates, or a waitlist) · First name, if you choose to provide it · Usage analytics (pages visited, features used, session duration) · Device and browser information (browser type, operating system, screen size) · Suburb searches, viewed pages, and interactions with research tools · Enquiry or referral information submitted through any form or contact channel · Any other information you voluntarily provide when contacting us We collect this information directly from you, or automatically through analytics and similar technologies as you use the site.
We use the information collected to: · Provide access to the SuburbScanner product and its features · Send product updates, waitlist communications, or marketing emails (where you have opted in) · Improve the website, suburb data experience, and research tools · Understand usage, demand, and how the product is being used · Respond to enquiries or support requests · Facilitate introductions or referrals to third parties where you have requested or consented to this · Comply with applicable legal obligations We will not use your personal information for purposes inconsistent with those listed above without first seeking your consent, unless permitted or required by law.
If you have signed up to receive emails from SuburbScanner, we may send you product updates, research releases, or other communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us at hello@suburbscanner.com.au. We will process unsubscribe requests promptly. Transactional or administrative emails (such as a confirmation of your signup) may still be sent following an unsubscribe request where necessary.
We use cookies, analytics tools, and similar technologies to understand how the site is used and to improve the product. This may include tracking page views, session behaviour, referral sources, and feature usage. By using SuburbScanner, you consent to the use of these technologies. You can disable cookies in your browser settings, although this may affect some features of the site. Analytics data is used in aggregate and is not sold to third parties.
We use third-party services to operate SuburbScanner. These may include hosting providers, analytics platforms, email delivery services, database providers, and other operational tools. These providers may process some of your information on our behalf and are required to handle it securely and in accordance with applicable law. We do not sell your personal information to third parties. We are not responsible for the privacy practices of third-party services, and we encourage you to review their respective privacy policies.
We may share your information with: · Service providers and contractors who help operate SuburbScanner · Professional advisers (legal, accounting, or similar) where necessary · Regulatory authorities or law enforcement where required by law · Referral partners or third parties — only where you have specifically requested or consented to an introduction We will not disclose your personal information beyond these circumstances without your consent, unless permitted or required by applicable law.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at hello@suburbscanner.com.au.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by applicable law. When information is no longer required, we will take reasonable steps to destroy or de-identify it.
You have the right to request access to the personal information we hold about you, request corrections to inaccurate or incomplete information, or request deletion of your information where no longer needed. To make a request, contact us at hello@suburbscanner.com.au. We will respond within a reasonable timeframe. In some circumstances, we may be unable to fulfil a deletion request — for example, where we are required by law to retain certain records.
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. When we do, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically. Continued use of SuburbScanner following any update constitutes your acceptance of the revised policy.